baazi FAQ — answers to all your questions
Betting, deposits, withdrawals, accounts, and mobile use — detailed answers on everything at baazi, all on one page.
For players 21 and over
5 categories
23 questions and answers
Cricket and Sports Betting
From BPL and international cricket to reading odds and bet settlement — find all the answers about baazi cricket betting below.
BPL
T20
Decimal Odds
Accumulator
Log in to baazi, go to the Sports section, and select Cricket. You will find live and upcoming matches for BPL, IPL, T20 World Cup, and other international series. Click on any match to see the available markets — Match Winner, Top Batsman, Total Runs, and more. Select your odds, add them to the slip, enter your stake, and confirm. Minimum deposit is ৳500.
Decimal odds are straightforward: your total return = (stake × odds). Say Team A's odds are 1.65 and you bet ৳500 — if Team A wins, you get back ৳825 (profit ৳325). If Team B's odds are 2.30, a ৳500 bet returns ৳1,150 (profit ৳650). Higher odds mean a lower chance of winning, but a higher return. baazi displays all three formats — decimal, fractional, and American.
If a match at baazi is officially declared a no-result or cancelled, single bets on that match are generally voided and the full stake is returned. For accumulator (multi-bet) bets, the voided selection is removed and the bet is recalculated with the remaining selections. See the Terms and Conditions for specific rules.
Yes, multi-bets are available at baazi. When you add selections from multiple matches or events to your bet slip, an accumulator bet is created. The odds of all selections are multiplied together to give the combined odds — for example, three selections at 1.40 × 1.60 × 1.70 = 3.81 (approximately). A ৳100 stake would then return ৳381. However, if even one selection is wrong, the entire bet is lost.
Popular cricket betting markets at baazi include Match Winner, Top Batsman, Top Bowler, Method of First Wicket, Powerplay Runs, Total Over/Under Runs, Innings Runs, Number of Sixes, and live in-play markets. BPL and Bangladesh Tigers matches get particular attention across these markets.
Customer Support
Whenever you run into a problem, baazi's support team is there for you. Answers to all support-related questions are below.
24/7
Live Chat
Email
Bengali and English
Yes, baazi customer support is available 24 hours a day, 7 days a week. Even at 3 AM, if you have an issue with a deposit or withdrawal, you can reach support right away. The service runs without interruption on holidays too.
baazi's support team assists in both Bengali and English. With Bangladeshi players in mind, Bengali is given priority. Send a message in Bengali on live chat and you will receive a reply in Bengali.
For a faster resolution, have the following ready before you reach out: your registered username or email, the date and time the issue occurred, your transaction ID (if available), the payment method used (bKash/Nagad/Rocket etc.), and a screenshot if possible. This helps the support agent identify the problem quickly.
baazi offers two support channels. The first is live chat — click the chat icon on any page of the site for instant help. The second is email — use it for complex issues or when you need to attach documents and explain in detail. Phone support is not available.
baazi's support team aims to reply to emails as quickly as possible. If you need an immediate solution, use live chat — you can speak directly with an agent and get the issue resolved faster. For emails, writing a clear subject line will help you get a quicker response.
Mobile Use
All your questions about playing or betting on baazi from your phone are answered below. Both the baazi App and browser use are covered.
Android
iOS
Browser
APK
Absolutely. baazi's website is fully optimised for mobile browsers. Open the site in Chrome, Firefox, or any modern browser and you will have access to slots, live casino, and sports betting — everything is there. You can enjoy the full service without installing an app.
baazi runs smoothly on Android and iOS smartphones and tablets. Any device with an up-to-date operating system gives you the full experience through a browser or the app. The site works equally well on desktops and laptops. On older or low-RAM phones, keeping the browser cache clear will help performance.
Both the baazi Android (APK) and iOS apps are available and must be obtained through official channels. Visit the app page for full details on the baazi APK and app. Even if the app is not available directly on Google Play or the App Store, installing it through the official method is completely safe.
If your connection drops mid-game, the game server generally saves the last state. Reconnecting and reloading the page will usually let you continue from where you left off. For slot games, the outcome of any spin in progress is recorded server-side. If you experience an issue, contact support via live chat and mention your transaction ID.
Yes, accumulated cache and cookies can slow down page loading. Go to your browser settings, select "Clear Cache & Cookies", then hard-refresh the page (Shift + Reload). If the problem persists, try a different browser or incognito mode. If you are using the app, clear the app cache.
Account and Login
From opening a new account to forgetting your password or completing baazi Login on a new device — all account-related questions are answered here.
Login
Registration
Password
21+
Generally, no. Just log in with your username and password from the new device. For security purposes, OTP verification may sometimes be required — an OTP will be sent to your registered number, and once you enter it, the login is complete. The device will be recognised automatically from then on.
On the login page, click the "Forgot your password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. Keep your password at least 8 characters long and combine letters and numbers so it is not easy to guess.
There are a few possible causes: entering the wrong password repeatedly will temporarily lock the account; old browser cache or cookies can also cause issues; and an active VPN may interfere with the connection. Check each of these. If the problem continues, contact baazi's 24/7 live chat support.
You must be at least 21 years old to create an account at baazi. During registration you will need to provide a username, password, email address, and mobile number. Make sure all details are accurate, as identity verification may be required at the time of withdrawal. Only one account per person is allowed.
After logging in, you can update some details yourself in the Profile or Account Settings section. However, to change name or national ID-related information, you will need to contact support and submit the required documents. Full details on updating personal information are in the Privacy Policy.
Withdrawal Questions
The rules for withdrawing to bKash, Nagad, and Rocket, and the conditions for withdrawing bonus funds — everything is explained in this section. It is also worth reading about Responsible Gaming.
bKash
Nagad
Rocket
Bank Transfer
The minimum withdrawal amount at baazi is ৳500. This applies across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Make sure you have sufficient balance in your account before submitting a withdrawal request.
Withdrawal requests at baazi are generally processed within 10 to 45 minutes — this applies to bKash, Nagad, Rocket, Upay, and bank transfers alike. Withdrawals are processed automatically, though account verification may occasionally add a little extra time.
Yes. Withdrawal processing at baazi runs 24 hours a day, 7 days a week. Whether it is midnight or a Friday, requests should be processed within 10–45 minutes as normal. If a withdrawal gets stuck, contact support.
A pending status means the request is being processed. It normally completes within 45 minutes. If it has been pending longer than that, check the following: whether your account verification is complete, whether your bKash/Nagad number is correct, and whether any bonus wagering requirements have been met. If you are still unsure, contact live chat with your transaction ID.
The baazi welcome bonus is a 100% first deposit bonus of up to ৳15,000. To withdraw bonus funds, you must wager the bonus amount 15 times. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, the wagering requirement is ৳1,000 × 15 = ৳15,000. Once that amount has been wagered, the bonus balance becomes withdrawable.
Have more questions? We're always here
If you didn't find your answer in this FAQ, baazi's support team is ready to help. For any issue, send a message directly via live chat or reach out by email.
Live Chat — contact us directly from any page on the site
Email: [email protected]
7 days a week, 24 hours a day — support in Bengali and English