baazi Privacy Policy

This privacy policy applies to all members who use baazi's website and services. By creating an account on baazi or using our platform, you accept the terms of this policy.

We believe transparency is the foundation of a healthy service. It is therefore our responsibility to keep you fully informed about how we collect and use information. This policy works as a supplement to our Terms and Conditions.

We collect various types of information when you open an account on baazi, make a deposit, or contact support. The details of the information collected are set out below.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Current address
• Financial transaction details — deposit and withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages sent through support chat or email

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Your browsing behaviour, login times, and session information
• Information collected through cookies and similar tracking technologies
• A record of which games you played and for how long

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may occasionally obtain limited information from trusted verification service providers. In such cases, all relevant legal and regulatory obligations are fully observed.

baazi uses your information only for specific and legitimate purposes. We never sell your personal information to third parties without authorisation.

• Account management: Completing registration, verifying identity, and ensuring secure login.
• Processing financial transactions: Accepting deposits and completing withdrawals within the specified timeframe.
• Customer support: Resolving your issues through 24/7 live chat and email support.
• Fraud and abuse prevention: Detecting unusual transactions or suspicious activity.
• Service improvement: Analysing your usage patterns to improve the quality of the platform.
• Legal compliance: Adhering to applicable laws and regulations.
• Communication: Sending important updates, policy changes, or account-related notifications.

As part of ensuring responsible gaming, we monitor your gaming activity. To learn more, you can read our Responsible Gaming guidelines.

baazi uses industry-standard technology to protect your personal information. Our server and network infrastructure is secured with multiple layers of protection.

3.1 Technical Security Measures

• SSL encryption technology used for all data transmission
• Advanced encryption protocols for storing sensitive information
• Regular security audits and vulnerability testing
• Automated monitoring systems to detect suspicious activity
• Employee-level data access controls and logging

3.2 Data Retention Period

Your information is retained for as long as it is necessary to provide the service or as required by law. Even after an account is closed, some information may be retained for a specific period for legal compliance and fraud prevention.

baazi does not sell your personal information to third parties. However, in certain situations, limited information may be shared with trusted partners.

4.1 Payment Processors

Specific transaction details are shared with bKash, Nagad, Rocket, Upay, and relevant banking institutions to complete deposits and withdrawals. This information is used solely to process those payments.

4.2 Technology Service Providers

Technology partners who assist in operating our platform — such as cloud hosting providers, game software studios, and security service providers — may access limited data, but they are contractually bound to maintain confidentiality.

4.3 Legal Requirements

We may be required to provide relevant information in response to a court order from a competent court, a lawful request from a government authority, or a legal obligation. In such cases, we always provide only the minimum information necessary.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience of using the website.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Store your preferred language, game settings, and personalised experience.
• Analytics cookies: Monitor website traffic and user behaviour to help improve the quality of the service.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some parts of our service to not work properly.

As a member, you have certain fundamental rights regarding your personal information. baazi respects these rights and helps you exercise them.

• Right to access: You can request to know what information we hold about you.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Opt out of marketing communications: You can stop receiving promotional emails or notifications.
• Request to close account: You can request that your account be closed, though if there are legal obligations, some information may be retained for a specified period.
• Object to data processing: In certain cases, you can object to the processing of your information.

To exercise these rights, contact our support team. Our 24/7 live chat service can handle your requests in both Bengali and English.

All baazi services are for people aged 21 and over only. We do not knowingly collect or store any information from minors.

Age is verified at the time of registration. If we confirm that a minor's information has entered our system, that account will be immediately suspended and the relevant information will be deleted.

Our server infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that adequate data protection measures are in place in that country.

For international transfers, we follow contractual safeguards and applicable legal frameworks to ensure your information is always protected to the same standard.

This privacy policy may be revised from time to time to keep pace with changes to our services, technology, or legal requirements. In the event of significant changes, you will be notified in the following ways:

• A notification will be sent to your registered email address.
• The updated policy will be published on this page with the date of the update noted.
• If necessary, you may be asked to give your consent at the time of login.

Continuing to use our services after the updated policy is published will be considered your acceptance of the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Available 24 hours a day, 7 days a week (Bengali and English)
• Email: [email protected]

We will try to process your request promptly. For answers to more general questions about baazi, visit our Frequently Asked Questions (FAQ) section.